OK, this is wicked awesome. My husband’s company, Endeca, runs a contest for their customers to see who’s making the coolest use of their services. In one fell swoop: learn what your customers value about you (including things you may not have known), reward them, and incentivize them to have a closer relationship with you. [...]
Entries Tagged as 'customer service'
a wicked awesome contest
July 20th, 2010 · Comments Off · Uncategorized
Tags:customer service·endeca·read.flip.win·throwing open the gates
the ongoing hideous woe that is shoes
June 7th, 2010 · 2 Comments · Uncategorized
I spoke recently about the awesomeness that is the Nordstrom shoe department. By contrast, take two unfamiliar shoe stores I checked out today: One actually sold some things in my size, but instead of asking what style I wanted and bringing stuff out, they gestured at the wall so I could look for things I [...]
Tags:customer service
customer service: all hail the Nordstrom shoe department
June 3rd, 2010 · 4 Comments · Uncategorized
Peter Bromberg wrote about being an agent for the customer rather than a gatekeeper (a topic sure to make me gleeful as the gatekeeper model drives me batty), and this reminded me I had meant to post on one of my favorite things: the wonder that is the Nordstrom shoe department. As I have mentioned [...]
