Andromeda Yelton

Across Divided Networks

Entries Tagged as 'customer service'

a wicked awesome contest

July 20th, 2010 · Comments Off · Uncategorized

OK, this is wicked awesome. My husband’s company, Endeca, runs a contest for their customers to see who’s making the coolest use of their services. In one fell swoop: learn what your customers value about you (including things you may not have known), reward them, and incentivize them to have a closer relationship with you. [...]

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the ongoing hideous woe that is shoes

June 7th, 2010 · 2 Comments · Uncategorized

I spoke recently about the awesomeness that is the Nordstrom shoe department. By contrast, take two unfamiliar shoe stores I checked out today: One actually sold some things in my size, but instead of asking what style I wanted and bringing stuff out, they gestured at the wall so I could look for things I [...]

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customer service: all hail the Nordstrom shoe department

June 3rd, 2010 · 4 Comments · Uncategorized

Peter Bromberg wrote about being an agent for the customer rather than a gatekeeper (a topic sure to make me gleeful as the gatekeeper model drives me batty), and this reminded me I had meant to post on one of my favorite things: the wonder that is the Nordstrom shoe department. As I have mentioned [...]

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“did you mean…?”, ILL, and next steps

March 30th, 2010 · Comments Off · Uncategorized

I finally figured out why my overall ILL experience has left an unpleasant taste in my mouth. So, a large fraction of the ILL requests I issue get shot down for reasons I find incomprehensible. (A reason is always given — it’s just clearly couched in a culture or policy I have no exposure to, [...]

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