Man, speaking of techie patrons not liking an interface…
Someone in a web community I frequent linked to a newspaper article, noting that you could only read the first bit for free and the rest was paywalled. I thought, hey, I *totally* bet you could read that for free online through the library site. So I looked it up, and I started to type something like:
First you go to the library home page, then you click on the “Research & Information” tab, then you log in, then you can click in the sidebar where it has the ejournals finder to search for which database has this newspaper, then…
And at this point I was bored of typing these instructions and realized that, honestly, no one on the internet would care. (And I hadn’t even gotten to the part where the information she provided wasn’t exactly the same as the title cite so if you used them keyword-style as search terms you would find nothing!)
Maybe there was a permalink that would’ve made this easy, but I just assumed not. Having been trained that way by experience with interfaces like this.
OK, new rule: people can complain that other people are having idea/research/information conversations that cut the library out of the loop, or they can adopt interfaces like this one. But they may not do both.